What the business is trying to solve.
Dealers need quick responses for model availability, pricing, test drives, service due dates, and repair questions, but enquiries often come from multiple channels and times.
Back to case studies Automobile
Test drive, service reminder, and dealer enquiry handling
Help dealerships qualify vehicle enquiries, schedule callbacks, send service reminders, and route customers to sales or service teams.
Quick model enquiry response
Timely service reminders
Routed sales and service chats
How the WhatsApp workflow operates.
Deepsense Connect uses flows to capture model interest and service needs, templates for reminders, and inbox routing for dealer follow-up.
What improves for the business.
Dealers can respond faster, structure enquiries, and reduce missed opportunities from WhatsApp.
Conversation Flow
A practical WhatsApp journey for automobile.
Customer journey
Test drive
Help dealerships qualify vehicle enquiries, schedule callbacks, send service reminders, and route customers to sales or service teams.
Customer messagesFlow capturesDealer follows up
1
Customer messages
The customer asks for price, model availability, or service support.
2
Flow captures
The flow collects model, location, preferred time, or vehicle/service details.
3
Dealer follows up
Sales or service teams receive the right conversation with context.
Platform capabilities used in this case.
The same workflow can combine inbox operations, chatbot flows, templates, campaigns, and analytics depending on the business requirement.
Team conversations
Shared WhatsApp Inbox
Manage customer messages, media, status ticks, assignments, and history from one workspace.
Automation journeys
Chatbot Flows
Build keyword-triggered journeys with branching, validation, API calls, forms, and human handoff.
Meta-approved messaging
Template Management
Create, sync, publish, and manage WhatsApp templates for approved outbound communication.