Trigger flows from real conversations
Start a guided journey when a customer sends words like pricing, callback, support, or renewal.
Chatbot Flows
Automated WhatsApp journeys
Build journeys that qualify leads, collect information, branch by customer intent, call business systems, and hand conversations to the right team.
5 message types for guided WhatsApp conversations
10 reply options per button-based decision step
API fetch external data and reuse it inside messages
Teams route conversations to sales, support, or billing
A workspace for WhatsApp journeys.
Build automated journeys from trigger keyword to handoff. Each flow shows its keywords, step count, status, and the controls needed to edit or pause automation.
Conversation flows with keyword triggers, step count, active status, and edit controls.
Everything needed to move from bot to human.
A flow can be simple lead capture or a deeper service workflow that validates input, calls APIs, opens forms, and creates team handoffs.
Branch with buttons
Route sales, support, billing, and onboarding conversations without forcing agents to triage every message.
Capture clean customer data
Store names, company details, invoice numbers, preferences, and responses directly from the conversation.
Call APIs mid-conversation
Fetch ticket status, lead scores, booking data, or account details and use the response in the next message.
Open WhatsApp forms
Attach published WhatsApp Flows when the journey needs structured forms instead of free-text replies.
Hand off to the right team
Transfer conversations to sales, support, billing, or a general queue with notes from the captured variables.
Flow Path
From one keyword to a qualified handoff.
Real-world scenario
Lead qualification from WhatsApp
A customer sends pricing. The flow captures name, company, team size, and intent before handing the conversation to sales.
pricing capture details sales handoff
1
Build
Create the flow, add trigger keywords, and define the first message customers should receive.
Example: A customer sends "pricing" and immediately receives a guided qualification message.
2
Capture
Collect details through text fields, numbers, email, dates, selections, or WhatsApp form responses.
Example: The flow asks for name, company, team size, and preferred callback time.
3
Branch
Use reply buttons to move each customer to the right path without agent intervention.
Example: Sales leads go to product consultation while existing customers go to support or billing.
4
Resolve
Complete the journey with a confirmation, API action, or a handoff to the correct team.
Example: A qualified lead is transferred to sales with captured details already attached.
Three practical flows you can start with.
Each flow maps to a real customer conversation: capture intent, ask the right questions, then hand off with context.
Real estate lead qualification
Capture location, budget, project type, visit date, and phone number.
Qualified enquiries move to the sales queue with the captured requirements attached.
Education admission enquiry
Ask for student name, course interest, class or program, location, and callback preference.
Counsellors receive a clear admission enquiry with the required student details already captured.
Support and billing triage
Branch customers into technical support, billing, or general assistance and collect the issue summary.
The right team receives the conversation with context, reducing repeated questions.
Designed and tested inside the product.
The same flow can be reviewed in the builder, simulated in preview, and verified in the live WhatsApp inbox.
Active conversation flows with keyword triggers, step count, and status controls.
Chatbot module entry point for flows, keywords, AI contexts, and transfers.
Turn WhatsApp conversations into structured operations.
Use Chatbot Flows to qualify customers, reduce repetitive triage, and move the right conversation to the right team with context already captured.
Related capabilities.
Chatbot flows become stronger when they connect with inbox operations, approved templates, campaign follow-ups, account control, and analytics.
Team conversations
Shared WhatsApp Inbox
Manage customer messages, media, status ticks, assignments, and history from one workspace.
Meta-approved messaging
Template Management
Create, sync, publish, and manage WhatsApp templates for approved outbound communication.
Compliant outreach
Campaign Broadcasts
Use approved templates to run campaigns, announcements, reminders, and follow-ups.