Move beyond manual sending
Run controlled outreach without asking agents to copy messages contact by contact.
Back to features Compliant outreach
Campaign broadcasts using approved WhatsApp templates.
Run announcements, reminders, renewals, and updates through controlled template-based campaigns with a cleaner operational view for outreach teams.
Templates as the campaign message source
Contacts for targeted customer outreach
Status for campaign visibility
Follow-up inside the same WhatsApp workspace
What this helps you run.
This capability turns common WhatsApp work into a repeatable process: fewer scattered messages, clearer handoffs, and better follow-up.
Use approved communication
Campaigns use approved WhatsApp templates to keep outbound messaging aligned with Meta requirements.
Bring replies back to the inbox
Customer responses flow back into the shared conversation workspace for follow-up.
Operating Flow
A clean journey from setup to daily use.
Real-world scenario
Campaign broadcasts using approved WhatsApp templates
Example: Select customers whose subscription renews in the next seven days.
Choose audienceChoose templateLaunch
1
Choose audience
Select the contacts or segment for the campaign.
Example: Select customers whose subscription renews in the next seven days.
2
Choose template
Pick an approved WhatsApp template and fill required variables.
Example: Use a renewal reminder template with plan name and expiry date variables.
3
Launch
Send the campaign through the connected WhatsApp account.
Example: Send the reminder to 500 customers from the business account in one controlled run.
4
Follow up
Handle customer replies from the shared inbox.
Example: Customers replying "renew now" are handled by the support or sales team in chat.
Where this helps in real operations.
These examples show how the feature supports real customer conversations, internal workflows, and measurable business outcomes.
Renewal campaign
Send renewal reminders to a selected audience and let interested customers reply back into the inbox.
Event announcement
Notify customers about offers, launches, webinars, appointments, or important updates using approved templates.
Follow-up loop
Move replies from campaign recipients into support or sales conversations for human follow-up.
How it looks inside Deepsense Connect.
Review the workspace experience customers and internal users rely on for daily WhatsApp operations.
Campaign workspace for template-based outreach and broadcast operations.
Approved templates provide the compliant message base for outbound campaigns.
Use this with the rest of your WhatsApp workflow.
Combine this capability with chatbot flows, shared inbox operations, approved templates, campaigns, account control, and analytics for a complete WhatsApp Business workflow.
Related capabilities.
These connected capabilities help businesses manage the full WhatsApp workflow from one place.
Team conversations
Shared WhatsApp Inbox
Manage customer messages, media, status ticks, assignments, and history from one workspace.
Automation journeys
Chatbot Flows
Build keyword-triggered journeys with branching, validation, API calls, forms, and human handoff.
Meta-approved messaging
Template Management
Create, sync, publish, and manage WhatsApp templates for approved outbound communication.